Intake that behaves like your best front-desk shift.
Concierge handles the first touch consistently — then hands the rest to your team with the context attached.
Missed-call recovery
When a call goes unanswered mid-class, Concierge picks it up, captures the reason for the call and a callback request — so it never disappears.
Web + phone intake
One consistent intake across voice and web — contact details, the question asked, the requested next step, and the source it came from.
Common-question routing
Schedule, pricing basics, "is it beginner-friendly", where to park — answered or routed to the right place, consistently.
Escalation, not invention
When a question is out of scope, Concierge escalates to a human with the context attached — it does not guess or make things up.
Consent capture
Consent and communication preferences are captured up front and retained with the lead record — before any follow-up is drafted.
Clean lead records
Every interaction becomes a structured lead record — source, consent, question and next step — ready for the owner loop and Gymdesk reconciliation.
It captures and routes. It does not run your gym.
Concierge is an intake and routing runtime — a reliable first touch that hands context to your people. It is not an autonomous agent making decisions for your business, and it is not a replacement for staff or coaches. Email and SMS follow-ups stay draft-first: nothing is sent to a prospect without explicit human approval.
What it does
Recovers, captures, routes, escalates, and records — consistently, across every shift.
What it doesn't
No invented answers, no auto-sent messages, no decisions made on your behalf.
Stop losing the first touch.
Concierge is one part of the ClubSignal loop. See how intake connects to booking, first class and owner reporting.